MYLO INNOVATIONS INC. PRIVACY POLICY

1. PURPOSE

Mylo Innovations Inc. and its affiliates and authorized third parties (collectively, “Mylo”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your Personal Information (as defined below) in accordance with the British Columbia Personal Information Protection Act and other applicable provincial or federal legislation.

The purpose of this privacy policy (the “Policy”) is to provide information about how Mylo collects, uses and discloses personal information in the provision of services to and with our members (“Members”) on our website, mobile application (the “App”) and social media accounts (collectively, the “Online Accounts”) and the services made available through the Online Accounts (the “Services”), including our intuitive technology that shows dog owners a map of dog-friendly locations around the Lower Mainland.

PERSONAL INFORMATION YOU PROVIDE AND HOW WE USE YOUR PERSONAL INFORMATION

In this Policy, "Personal Information" means information about an identifiable individual, including any Personal Information that is collected by us or supplied to us as a part of using our Online Accounts.

  • Contact information: We collect your Personal Information when you contact us directly on any of our Online Accounts. This may include your first and last name, e-mail address, phone number, details of your pet (e.g. breed, age, gender, name) and other information that you choose to provide to us, including photographs.
  • Use of your contact information: We use your contact information to contact and correspond with you directly about our relationship and your use of the Online Accounts and/or the Services. We may also use your contact information to provide you with information, Services and products that you have requested, and to provide you with information about any purchases made through the App.
  • Account and profile information: We collect your Personal Information when you register for an account (“Account”) with us, and when you create or modify your Account. This includes information such as your first and last name, your e-mail address, phone number, username and password.
  • Use of your Account and profile information: We use your Account and profile information to set up and administer your access to the App, to create and set up your Account, to provide you with the Services, to administer your use of the Online Accounts, and to provide you with information about any purchases made through the App. Your phone number is de-identified and is collected in order to send you a verification code.
  • Third party service provider information: We collect your Personal Information from our third party service providers who provide certain Services, such as third party payment providers, on our behalf (“Service Providers”). By accepting Mylo’s Terms of Use, you expressly consent for your Personal Information to be provided to such Service Providers. We rely on your express consent when you begin your use of the Services and will rely on your implied consent for any Personal Information that you choose to provide to our Service Providers throughout your use of the Services.
  • Use of your third party service provider information: We use your third party service provider information in the course of providing, administering and improving the Services.
  • Payment information: We do not collect financial information directly from you through the App. We use third party payment processors, including Apple, to handle payments for us through the App. The third party payment processors will receive your billing information when you add it to your Account, or when you make a purchase through the App.
  • Use of your payment information: We use payment information to facilitate payments for in-App purchases.
  • Social media information: When you visit one of our Online Accounts, we may collect personal information that you choose to submit to us such as your name, contact information, or any other information you choose to provide.
  • Use of your social media information: We use your social media information for the purpose of responding to inquiries that you have made to us through social media and to facilitate any online forums in which you are able to contact Mylo or other Members.
  • Ratings and reviews: We collect Personal Information that you may include in any feedback that you provide to us through our Online Accounts. This includes ratings and reviews given by Members of the Services, as well as feedback you provide to Mylo about the Online Accounts or Services. Ratings and reviews may be posted on third party platforms such as Google.
  • Use of your ratings and reviews: We use rating and review information to improve the Online Accounts and Services, including to resolve technical issues on the Online Accounts. We may also use this information to investigate and address your concerns.
  • Location and login information: When you are logged into the App, we collect Personal Information in relation to the GPS location of your phone as well as your most recent login information. GPS location services are only enabled when you are using the App.
  • Use of your location and login information: We use GPS location information for the purpose of showing you where the closest dog-friendly locations are, as well as to see where mobile application rewards are collected.
  • Rewards information: We collect information about the App points you collect as well as any rewards redeemed in the App.
  • Use of rewards information: We collect information related to your collection and redemption of rewards so we can offer the best rewards for Members based on their preferences.
  • Other information: we may collect any of the information or content that you provide through our Online Accounts voluntarily.

2. COLLECTION OF PERSONAL INFORMATION

Mylo collects Personal Information when you interact with or use any of the Online Accounts. We also collect some Personal Information from you automatically, which is addressed in more detail below. In some cases, we may seek your consent for the use and disclosure of your Personal Information after it has been collected, but before it has been used or disclosed. We will not use or disclose your Personal Information for any new purpose without first identifying the new purpose and providing notice to or obtaining your consent, unless permitted by law.

You can always choose not to provide us with certain of the Personal Information we request; however, you may not be able to access or utilize all or part of the Online Accounts.

Mylo collects Personal Information in order to provide individuals with the Services, including but not limited to connecting Members with dog-friendly businesses and collecting and redeeming rewards in the mobile application.

Personal Information Automatically Collected When Using Online Accounts and How We Use Your Personal Information

  • Device, technical and usage information: Mylo collects device, technical and usage information about you via the Online Accounts, including your Internet Protocol (IP) address, web browser, device and mobile operating system, information about the sections of the Online Accounts that you visit, the date and time of your use of the Online Accounts and Services, your actions within the Online Accounts, and the URLs of the websites you visited before and after using the Online Accounts.

This information is collected through cookies, pixel tags and web analytics.

Use of your device, technical and usage information: We use device, technical, and usage information to understand traffic and activity on the Online Accounts, to enable us to improve the Online Accounts and Services and to tailor our marketing.

3. CONSENT

Before providing the Services, Mylo ensures that Members accept the Terms and Use governing our Online Accounts, which gives us consent for the collection, use, and disclosure of Personal Information.

By accessing or using the Online Accounts, you acknowledge the notices in this Policy and you consent to our collection, use, disclosure and retention of your Personal Information in accordance with this Policy and as otherwise permitted by law. You may withdraw your consent at any time by giving us reasonable notice, but consent may not be withdrawn where doing so would frustrate performance of a legal obligation.

Consent to Receive Communications

Members consent to receive electronic communications from Mylo including but limited to, in the form of email sent to the email address provided, by push notification from the App, or by communications posted on any of our Online Accounts.

Withdrawal of Consent

Subject to certain legal and contractual restrictions and reasonable notice, consent to the collection, use or retention of Personal Information may at any time be withdrawn during the Services.

4. DISCLOSURE OF PERSONAL INFORMATION

Except as described in this Policy or in other situations where Mylo has otherwise provided you with prior notice and, to the extent required by applicable law, obtained your consent, Mylo will not share your Personal Information with third parties.

Third Party Service Providers

Mylo’s Service Providers and other third party service providers will have access to Personal Information needed to perform their functions, but are only provided the limited amount of information required to perform their services.

Currently, we use the following third party service providers:

  • Online Accounts design and operation: Drupal.
  • Website hosting: Go Daddy, Blue Host.
  • Back-end services for the App: Firebase.
  • Electronic communications: Mailchimp, Hubspot.
  • Hosting and content delivery network services: Amazon AWS.
  • App access and download: Apple App Store.
  • App payments: Stripe, Apple Pay.
  • Mobile App Store Marketing Intelligence: Sensor Tower.
  • Customer Relationship Management: HubSpot.
  • Phone Verification: Twilio.

Business Changes

In the event we go through a business transaction such as a merger, acquisition by another company, or a sale of all or a portion of our assets, your Personal Information may be among the assets transferred.

Where Required or Authorized by Law Mylo may also disclose your Personal Information where authorized or required by law.

5. SECURITY & PROTECTION OF PERSONAL INFORMATION

Mylo takes reasonable steps to protect Personal Information. We use security arrangements to protect against unauthorized access, collection, use, disclosure, and disposal, in a manner appropriate to the sensitivity of the information.

6. RETENTION OF PERSONAL INFORMATION

Personal information collected by us is maintained in accordance with applicable privacy legislation and our retention policies and practices.

7. CORRECTION AND ACCESS TO PERSONAL INFORMATION

Members can challenge the accuracy and completeness of their Personal Information in the possession and control of Mylo. In appropriate circumstances, Mylo will amend the Personal Information. Members can request access to their Personal Information and/or correction of that information by contacting Mylo in writing.

8. QUESTIONS OR CONCERNS

Questions or concerns regarding this Policy, including the collection of Personal Information, can be directed to the Mylo Privacy Officer, who is responsible for ensuring Mylo’s compliance with this Policy.

  • Mailing Address: 404 – 999 Canada Place, Vancouver B.C. V6C 3A2
  • Telephone: 1 (877) 729-7927
  • Email: contact@pawswapapp.com

9. CHANGES TO THE POLICY

Mylo may update this Policy from time to time, in its discretion, and will make available any updated version on any of our Online Accounts.